Payment Refund Policy

Overview

This Payment Refund Policy applies to all purchases made through goodhumansbookstore.com. By placing an order through our website, you agree to the terms outlined below.

Refund Eligibility

Refunds are only issued under the following circumstances:

• The item received is damaged upon delivery
• The item received is incorrect (different from the order placed)
• The order was cancelled before shipment

Requests must be submitted within 48 hours of receiving the order.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after purchase
• Customer ordered the wrong book
• The item has already been used, read, or damaged after delivery
• Requests submitted beyond the stated reporting period
• Shipping delays caused by couriers or external logistics providers

Reporting a Problem

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery.

Please provide the following information:

• Order number
• Full name used during purchase
• Photos clearly showing the issue
• Description of the problem

Failure to provide sufficient evidence may result in denial of the refund request.

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Refund Method

If a refund request is approved:

• Refunds will be issued through the original payment method used at checkout
• Processing time may take 5–10 business days depending on the payment provider

Shipping fees are non-refundable, unless the error was caused by Good Humans Bookstore.

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Order Cancellation

Orders may only be cancelled if they have not yet been processed or shipped.

Once an order has been shipped, cancellation is no longer possible.

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Abuse of Refund Policy

Good Humans Bookstore reserves the right to deny refund requests if we determine that the policy is being abused, including repeated refund claims or suspicious purchase activity.

Need help?

For refund requests or concerns regarding your order, fill out the form below, and please include your order number when submitting a request